Vocametrics

AI voice analytics on your infrastructure

Every call transcribed, analyzed, and understood in seconds, giving your team clear visibility into customer sentiment, outcomes, performance, and risk.

Vocametrics by CloudXentral turns everyday business calls into actionable intelligence, helping you understand what customers said, how they felt, and whether their issue was actually resolved.

Analyze every conversation automatically instead of relying on small call samples, manual reviews, or assumptions about what is happening across your customer interactions.

100%

Calls automatically transcribed and analyzed

Every Call

Understand the complete customer conversation

AI Insights

Sentiment, topics, outcomes, and performance

Fast Answers

Find what matters across calls in seconds

Why Vocametrics gives you visibility into every customer conversation

Your customers tell you what is working and what is going wrong every day. Vocametrics analyzes every call so your team can identify customer frustration, recurring problems, and opportunities without listening manually.

Full call visibility

Understand what actually happened across every customer conversation, not a small sample selected for review.

Customer sentiment

See how customers felt throughout the interaction and identify the exact moments when sentiment changed.

Resolution visibility

Know whether the customer’s issue was actually resolved or whether the conversation simply ended.

Turn thousands of calls into answers your business can use

Vocametrics automatically analyzes conversations so managers can spend less time reviewing recordings and more time acting on customer, agent, and operational insights.

Automated call understanding

Get searchable transcripts, clear summaries, sentiment analysis, and conversation outcomes automatically.

Find recurring customer issues

Discover topics that appear repeatedly, from billing problems to product questions or confusing policies.

Faster management decisions

Find relevant calls and patterns in seconds instead of spending hours listening to recordings manually.

Analyze every conversation

Evaluate your complete call volume instead of basing decisions on a small percentage of customer interactions.

Make your appointment reservation to consult about any of our services

Get personalized guidance from our experts. Schedule your appointment and discover how CloudXentral can help your business turn conversations into better customer and operational decisions.

What your business can discover with Vocametrics

Vocametrics transforms customer conversations into practical intelligence, helping managers understand what customers experience, where problems appear, and what deserves attention.

Complete conversation visibility

Know what was said, what the customer needed, and what happened throughout every business call.

Customer experience insights

See hold times, transfers, emotional changes, and other moments that can influence the customer experience.

Team performance visibility

Understand how agents handle conversations and identify behaviors, processes, or interactions that need attention.

Business intelligence from calls

Turn sentiment, customer issues, recurring topics, and conversation outcomes into information your business can act on.

Take your contact center operations to the next level with Vocametrics

Vocametrics gives customer service, sales, and management teams a clearer view of conversations by automatically identifying what happened, how customers responded, and where action may be needed.

Searchable AI transcription

Turn calls into searchable text and quickly find conversations where customers mentioned a specific problem, product, refund, or topic.

Intelligent call summaries

Understand the key points of a long conversation in seconds with clear summaries designed for faster review.

Customer sentiment analysis

See how customer sentiment changes throughout a call and identify the moments that created satisfaction, confusion, or frustration.

Sensitive data protection

Automatically detect sensitive information such as personal details and help keep protected data out of conversation records.

Why Vocametrics helps businesses make better decisions from customer calls

Every day, customers reveal problems, expectations, concerns, and opportunities during phone conversations. Vocametrics turns those interactions into structured intelligence your teams can actually use.

Instead of discovering issues weeks later through reports or occasional call reviews, your business can see what customers are experiencing across every analyzed conversation.

Customer satisfaction insights

Understand how customers actually feel based on their conversations rather than relying exclusively on post-call surveys.

Churn risk visibility

Identify customers showing signs of frustration or dissatisfaction while there may still be time to address the relationship.

Smart business intelligence

Track recurring topics, customer needs, compliance indicators, and conversation trends from one centralized source.

FAQS

How does Vocametrics improve AI-powered call analytics?

Vocametrics analyzes business conversations in real time using artificial intelligence directly integrated into VoIP and PBX infrastructure. The platform combines transcription, sentiment analysis, conversation summaries, and operational metrics to transform every call into actionable business intelligence.

Unlike traditional reporting tools, Vocametrics helps enterprises understand customer behavior, monitor service quality, and identify operational issues automatically across 100% of conversations.

What makes Vocametrics different from traditional call recording platforms?

Traditional call recording systems mainly store conversations for later playback. Vocametrics goes far beyond recording by automatically interpreting what happens during each interaction.

The platform generates AI-powered transcriptions, detects emotional changes, creates structured summaries, monitors call quality metrics, and identifies operational patterns in real time. This allows businesses to move from passive storage to intelligent conversation analysis.

How does sentiment analysis work inside Vocametrics?

Vocametrics uses AI-driven sentiment analysis to evaluate tone, speech patterns, emotional intensity, and conversational behavior throughout a call.

The system can detect emotional states such as frustration, satisfaction, confusion, or tension, helping organizations understand how customers actually felt during the interaction. This provides valuable insights for customer experience optimization, agent coaching, and quality assurance.

Can Vocametrics integrate with existing PBX and VoIP infrastructure?

Yes. Vocametrics is designed to work directly with existing enterprise VoIP and PBX environments without disrupting operational workflows.

The platform supports native integration with telecom infrastructures and can capture SIP/RTP traffic passively, allowing businesses to implement advanced AI voice analytics without replacing their current communication systems.

How does Vocametrics reduce operational costs in contact centers?

Vocametrics automates processes that traditionally require large manual supervision teams, including call auditing, transcription, quality monitoring, and conversation analysis.

By using local GPU-powered processing instead of external cloud APIs, organizations can also avoid recurring per-minute AI processing costs. This creates a more scalable and predictable operational model for large contact center environments.

Why is real-time call intelligence important for enterprise communications?

Real-time call intelligence allows businesses to identify service issues, customer frustration, compliance risks, and operational bottlenecks while conversations are still happening.

Instead of relying on delayed reports or manual reviews, organizations gain immediate visibility into customer interactions, enabling faster decision-making, improved customer experience, and more efficient contact center operations.

Getting Started

Vocametrics is available to all Cloudxentral Cloud PBX and Contact Center customers. Activation requires no changes to your phone system configuration — Vocametrics connects to your existing infrastructure through passive network monitoring and native PBX integration.

To learn more or request a demo:

Contact your Cloudxentral account representative
Visit cloudxentral.com
Email sales@cloudxentral.com

Vocametrics is developed by Newcom Inc., the company behind Cloudxentral Cloud PBX and Contact Center solutions. All processing runs on Newcom’s dedicated infrastructure — your voice data stays in your hands.