About CloudXentral

Our Legacy: Over 20 Years of Innovation in Enterprise Communication

CloudXentral, developed by Newcom Inc., represents more than two decades of experience in delivering high-quality telecommunication solutions across the U.S. Rooted in Florida, our work extends beyond technology—we build long-term relationships through responsive support and a human-centered approach.

About CloudXentral

Our Mission and Values

At CloudXentral, our primary aim is to provide accessible and reliable communication tools to businesses of all sizes. We build flexible, cloud-native platforms that support uptime, call quality, and bilingual collaboration. Our investment in innovation is matched by our commitment to customer success through transparency, adaptability, and personalized service.

Key Milestones and Achievements

  • 20+ Years of Reliable Service: Since 2004, CloudXentral and Newcom have served businesses with unmatched efficiency and client loyalty.

  • Miami Hosted Infrastructure: Our system runs on secure, compliant data centers in Miami with 24-hour power backup, multi-carrier redundancy, and hurricane-ready resilience.

  • Industry Recognition: Our platform consistently garners 4.5+ star ratings on G2 due to ease of use, reliability, and standout customer support.

Over 20 Years of Innovation in Enterprise Communication

What Sets CloudXentral Apart in the Telecommunications Landscape

  • Florida-Based with Global Reach: We operate with local presence and global infrastructure, making sure clients feel heard—literally﹘our infrastructure spans beyond Florida while providing community-tailored support.

  • Innovative Enterprise Technology: CloudXentral brings together virtual PBX, AI analytics (Vocametrics), SMS, Click2Call, and virtual fax—all designed to empower connectivity across offices, branches, and remote teams.

  • Scalable by Design: Our platform grows with your business. Adding users, phone lines, or advanced modules is simple—even across 160+ countries.

  • Bilingual Support and Cultural Insight: Founded by leaders with Latin roots, CloudXentral serves English and Spanish-speaking audiences with equal proficiency—ensuring every interaction is relevant and friendly.

No need for external analytics software. Vocametrix is built into our platform, giving you full visibility of call quality, agent behavior, customer sentiment, and potential churn signals.

What Sets CloudXentral Apart in the Telecommunications Landscape

Our Flagship Products & Innovations

CloudXentral unifies enterprise communications with a wide array of intelligent tools:

  • Advanced Cloud PBX: Virtual extensions, multilingual IVR, call forwarding, voicemail-to-email, conferencing, and fax-to-email.

  • Vocametrics: AI-powered call analytics, real-time transcription, and sentiment detection—enabling smarter coaching and compliance control.

  • Click2Call & Click-to-Text Integration: One-click web-based calling, plus SMS automation across verticals.

  • Cloud Call Center & IVR Systems: Dynamic routing, agent management dashboards, and multilingual automated attendants.

  • Bulk Text Messaging & Virtual Fax: Automated outreach and PDF-based messaging to streamline internal and external communications.

Our Vision for the Future

CloudXentral continues evolving—building intelligent click-to-call systems, expanding Vocametrics capabilities, and launching interactive training through CloudXentral Academy. Our goal is to provide communication tools that adapt, learn, and enhance every user experience.

Our Flagship Products & Innovations

Why Businesses Choose CloudXentral

Agile Innovation with Local Sensitivity

By combining local support with global technology standards, we deliver modern tools backed by quick response and proactive service.

Cost Transparency and Predictability

Our pricing follows a clean, per-user/month model. No hidden fees, no surprise charges—just predictable value from day one.

Bilingual Team, Bilingual Platform

With a bilingual workforce and dual-language interfaces, CloudXentral speaks both your language and your customer’s culture—seamlessly.

Contact Us

CloudXentral represents Newcom Inc.’s commitment to evolving enterprise communication. With over 20 years of continuous service, world-class infrastructure, bilingual support, and AI-powered tooling, our platform becomes a strategic business asset—not just a tech tool.

Explore About CloudXentral today to understand our value, our history, and our roadmap for transforming business communication across industries and borders.

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