How to Create a Virtual Number – Step‑by‑Step Guide with CloudXentral 2025

How to Create a Virtual Number

Every business wants to be reachable wherever their customers are. With cloud‑based communications, geographical boundaries disappear. If you’ve ever asked “how to create a virtual number,” you’re in the right place. With CloudXentral, you can establish a local presence in multiple cities or countries—without opening new offices. Let’s walk through how you can do it.

Choose the City or Country for Your Local Presence

Your first step is to pick the region where you want to be present. Maybe your team sits in Florida, but you want a local number in Bogotá, São Paulo, or Madrid. Here’s how the choice leads to growth:

Identify your target market

The value of a local number comes from the trust it builds. For example, if you serve clients in Miami or Broward County, a local area code makes you feel like home.

Select the right country

Some cities require specific licensing or routing, but with CloudXentral you simply pick the place where you want presence and proceed online.

Once you select the location, CloudXentral’s portal will show the available numbers and routes. This step is straightforward and quick.

Request Your Virtual DID Number

A virtual number (DID) is your digital line. When you determine the city, the next action is to request a number.

What is a DID?

DID stands for Direct Inward Dialing—it’s a number that works like any local line but points to your cloud system. It brings inbound calls into your virtual PBX like they were in the same city.

The assignment process

Once your request is submitted, CloudXentral assigns your number with full VoIP support. You receive it, configure the routing, and it’s ready for use—no installations needed.

You asked “how to create a virtual number,” and this is where it happens: from online request, to provisioning, to activation—all within your cloud dashboard.

Configure Call Routing to Fit Your Workflow

Having a number is just step one. The power is in routing it correctly. With CloudXentral you can route inbound calls where they need to go.

Direct the call to any device

You can send calls to an extension, a mobile app, a softphone, or even an AI virtual assistant. That means you can answer business calls while remote, on the move, or across time zones.

Custom workflows and IVR menus

Set up interactive voice response (IVR) menus, schedule time-based routing, and create rules like “if busy, forward to mobile” or “after hours, send to voicemail.” These features give you the flexibility to manage your presence globally.

Integrate with Your CRM or Service Platform

Once your virtual number is active and routing is set, unlocking additional features allows you to fully optimize communication. With CloudXentral, you can enable options like call recording, after-hours handling, or SMS and fax integration. These tools turn your virtual number into a centralized platform for voice, messaging, and documentation—keeping your business responsive, compliant, and available around the clock.

Activate Additional Features for Full Functionality

A virtual number becomes truly valuable when connected to your existing customer service ecosystem. By integrating it with platforms like HubSpot, Zoho, or Salesforce, every call is logged and tracked, improving follow-up, reporting, and overall customer management. This step turns your number from a basic line into a strategic asset that supports sales, service, and long-term relationship-building.

Conclusión

En 2025, la tendencia es clara: el call center en la Nube se consolida como la mejor opción para empresas que buscan flexibilidad, eficiencia y ahorro. Frente al modelo físico, ofrece escalabilidad, movilidad y control total sobre las operaciones desde un único panel digital.